Shipping policy

Love My Libre Shipping Map with box.

- FREE UK DELIVERY -

All products are shipped from the UK and we aim to ship all orders within 24 hours of receiving your order (Monday to Saturday).

Expected delivery times:

UK : 1-2 working days

Europe: 4-15 working days

USA and Canada: 6-20 working days

Australia and New Zealand: 7-20 working days

These times are approximate and have been extended due to changes in customs from 1 July 2021 as well as Brexit and ongoing changes with Covid-19. See below. Shipping times are not guaranteed.

UK orders:

Delivery in the UK (mainland) is free using Royal Mail first class standard service. We offer the option of Royal Mail tracked delivery for an additional charge of £2.95.

EU orders:

Delivery to EU countries is £5.95 and we use Standard International Service from Royal Mail, except where a tracked service is selected at an additional cost at the time of purchase.

Please note, no tracking information is available for Standard International Services although a Certificate of Postage is available on request.

For Royal Mail International Tracked Delivery to EU countries an additional charge of £8.95 applies and tracking information will be forwarded.

We reserve the right to cancel your order or change the means of shipping if we determine that circumstances necessitate such action.

 EU order update re Brexit:

The Brexit Transition has caused some temporary issues with delivery which may mean your order will take a little longer than usual to reach you. Customs processes are much tighter and in some countries where every parcel is being stopped and checked. Unfortunately, this check can delay an order and we apologise for any delay experienced which is beyond our control.

We expect that as the months progress and the system settles delivery times will go back to normal, but in the meantime, thank you for your patience.

 

Other worldwide destinations:

From 19 July 2021: Delivery to other international destinations will use Tracked International Service from Royal Mail. [Prior to this date, no tracking information is available for Standard International Services although a Certificate of Postage is available on request.]

Delivery to international destinations - Australia, Canada, New Zealand & USA) is £5.50 included tracked Royal Mail service.

Further information:

Please contact us if you would like to arrange delivery to a country outside of our normal delivery area.

Full address details must be provided at the time of order. We do not deliver to PO Boxes.

Delivery to other countries is available although we reserve the right to reject orders for delivery to a country where there may be issues with the postal system, at our sole discretion.